the amp journal: Suggested Categories and Measurements for Organizations Managing Projects

ON-TIME

What percent of projects has been completed on time (or within 10%)?
What is average overage in time as a percent?
What percent of active projects is on time and to-date according to earned value milestones?

Did the project meet customer expectations (general)?
Did the project meet specifically identified customer expectations defined at the beginning of the project? (i.e. what customer benefit was expected to justify the project)
Was training effective? (3 months later customers still understand project deliverable)
Was implementation effective? (target usage achieved in targeted timeframe)
Did implementation disrupt other priorities/processes more than expected?
Did the ongoing costs, including training, match expectations?

Customer felt the Project Team understood their needs and identified a good solution.
Roles of Project Team, Steering Team and Customers were well understood.
Customer meetings were held based on initial agreement (i.e. bi-weekly meetings).
Project status was updated based on initial customer agreement (i.e. weekly written reports).
Change process was well identified and managed appropriately.
Project Team had a "make-it-happen" attitude, and goes "over-and-above" to make the project successful with a sense of urgency.
Project Team creatively overcame obstacles encountered or issues raised in a way to optimize project results.
Problems were resolved through a disciplined, identified process.
Number of defects or project problems in initial and secondary testing processes.
Training and implementation issues were discussed and agreed to in advance.
Project implementation went smoothly with few defects, rewrites or project problems.

Risks were identified throughout the project along with actions mitigating the risks
No/few "surprises" where project results were not expected
Number of change requests submitted
Number of change requests approved

the amp journal